Return & Refund Policy
Return Policy for Custom Orders
We're so sorry to tell you that we don't accept any custom order returns.
Our artists spend hours hand-drawing each piece of art and offer 'Free Unlimited Revisions' to ensure you are happy with your artwork. Please note, that we are not able to offer any refunds for our custom orders. Please feel free to Email us at service@jollyvogue.com if you have any questions.
Return Policy for Other Orders
Jollyvogue offers a 30-day return policy for our customers. If you're not completely happy with our products, you can return or exchange your order(s) as long as the products are in ELIGIBLE and NEW CONDITION:
• Products must be returned within 30 days of the order delivery date
• Products must be in the same condition you received them (unworn, unaltered, undamaged)
Ineligible Products
• Products were worn, cut, damaged, or the original status was changed
• Custom orders, Clearance Items
* Please note that we can't accept ineligible products and they will be returned to you at your cost.
How to Return?
1. Contact us at service@jollyvogue.com. Please note that your request may be denied if you don't contact us.
2. Apply for the return online.
• A: Sign in and locate your order in "my orders"
• B: Click on "Return items"
We'll contact you once we receive the returns.
*Please note that customers are responsible for their return shipping costs for any returns or exchanges.
Return Address
Please don't return to the address on the package, it is not our address and we can't receive it. You can contact our email service@jollyvogue.com for a correct return address and we will refund you after we receive it. Otherwise, we cannot carry out a refund system operation.
Refund
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Please feel free to contact us immediately at service@jollyvogue.com, so we can personally assist you and sort out your problem as quickly as possible.
Thank you!